The Matrix.Org Foundation
Refund and Exchange Policy
Thank you for your purchase! We hope that you are happy with your order. If you are not completely satisfied with your purchase, you may return it to us for a full refund, store credit, or an exchange; subject to the exceptions detailed below. Please see below for more information on our Refund and Exchange Policy.
Returns
All returns must be postmarked within fourteen (14) working days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return Process
To return an item, please email customer service at shop@matrix.org to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
The Matrix.Org Foundation
Attn: Returns
RMA [insert number]
14 Turnham Green Terrace Mews
London, W4 1QU
United Kingdom
Return shipping charges will be paid or reimbursed by us.
Refunds
Once the condition of your item(s) has been assessed, we will process your return or exchange. Please allow at least seven (7) working days from the date of receipt of your item(s) to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit statement, as this is dependent on your credit card company. We will notify you when your return has been processed.
Exceptions
The following items cannot be returned or exchanged:
- Stickers
For defective, damaged or undelivered products, please contact us at the contact below to arrange a refund, exchange or store credit.
Please note:
- items purchased at a discount cannot be returned
- Items should not have been worn
- Items should be in the original condition that they were shipped in
Questions
If you have any questions concerning our return policy, please contact us at:
shop@matrix.org