Refund & Exchange Merch Store

Refund & Exchange

The Matrix.Org Foundation

 Refund and Exchange Policy

Thank you for your purchase! We hope that you are happy with your order. If you are not completely satisfied with your purchase, you may return it to us for a full refund, store credit, or an exchange; subject to the exceptions detailed below. Please see below for more information on our Refund and Exchange Policy.


All returns must be postmarked within fourteen (14) working days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

The Matrix.Org Foundation

Attn: Returns

RMA [insert number]

14 Turnham Green Terrace Mews

London, W4 1QU

United Kingdom

Return shipping charges will be paid or reimbursed by us.


Once the condition of your item(s) has been assessed, we will process your return or exchange. Please allow at least seven (7) working days from the date of receipt of your item(s) to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit statement, as this is dependent on your credit card company. We will notify you when your return has been processed.


The following items cannot be returned or exchanged:

For defective, damaged or undelivered products, please contact us at the contact below to arrange a refund, exchange or store credit.

Please note:


If you have any questions concerning our return policy, please contact us at: